Cover: Exit, Voice, and Loyalty: Responses to Decline in Firms, Organizations, and States, from Harvard University PressCover: Exit, Voice, and Loyalty in PAPERBACK

Exit, Voice, and Loyalty

Responses to Decline in Firms, Organizations, and States

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Book Details

PAPERBACK

$27.00 • £19.95 • €24.50

ISBN 9780674276604

Publication: January 1970

Short

176 pages

5-1/2 x 8-1/4 inches

World, subsidiary rights restricted

  • 1. Introduction and Doctrinal Background
    • Enter “exit” and “voice”
    • Latitude for deterioration, and slack in economic thought
    • Exit and voice as impersonations of economics and politics
  • 2. Exit
    • How the exit option works
    • Competition as collusive behavior
  • 3. Voice
    • Voice as a residual of exit
    • Voice as an alternative to exit
  • 4. A Special Difficulty in Combining Exit and Voice
  • 5. How Monopoly Can Be Comforted by Competition
  • 6. On Spatial Duopoly and the Dynamics of Two-Party Systems
  • 7. A Theory of Loyalty
    • The activation of voice as a function of loyalty
    • Loyalist behavior as modified by severe initiation and high penalties for exit
    • Loyalty and the difficult exit from public goods (and evils)
  • 8. Exit and Voice in American Ideology and Practice
  • 9. The Elusive Optimal Mix of Exit and Voice
  • Appendixes
    • A. A simple diagrammatic representation of voice and exit
    • B. The choice between voice and exit
    • C. The reversal phenomenon
    • D. Consumer reactions to price rise and quality decline in the case of several connoisseur goods
    • E. The effects of severity of initiation on activism: design for an experiment (in collaboration with Philip G. Zimbardo and Mark Snyder)
  • Index