Cover: When the State Meets the Street: Public Service and Moral Agency, from Harvard University PressCover: When the State Meets the Street in HARDCOVER

When the State Meets the Street

Public Service and Moral Agency

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Product Details

HARDCOVER

$35.00 • £27.95 • €31.50

ISBN 9780674545540

Publication: September 2017

Academic Trade

320 pages

6-1/8 x 9-1/4 inches

1 halftone, 3 line illustrations, 2 tables

Belknap Press

World

One emerges from this insightful book with a considerable measure of respect for bureaucrats… Studying their experience as well as their behavior, is indeed, ‘an experiment in living,’ as well as a test of our own values and vision. It is, or should be, humbling.—Glenn C. Altschuler, Psychology Today

When the State Meets the Street reads as one might imagine a collaboration between Bernard Williams, Richard Sennett and James Scott could turn out. If there can be such a thing as an instant classic, this book is one.—David Owen, University of Southampton

In this refreshing study, Zacka finds in the commonplace decision-making of street level bureaucrats an implicit but coherent moral structure. When citizens experience the state through street-level encounters, the author shows, they are subject to moral reasoning no less than when elected officials expand or contract social welfare policies, or bring a nation to war.—Michael Lipsky, author of Street-Level Bureaucracy: Dilemmas of the Individual in Public Services

Beautifully written, tightly argued, and totally original.—Michael Piore, Massachusetts Institute of Technology