Leadership Counts

Lessons for Public Managers from the Massachusetts Welfare, Training, and Employment Program

Robert Behn

    Preface

    Prologue: Important Events along the Way

    1. The Idea behind FT CHOICES

    2. The Birth of FT CHOICES

    3. The Structure of FT CHOICES

    4. Managing for Performance

    5. An Emphasis on Marketing

    6. Making Government More Businesslike

    7. Management by Groping Along

    8. Managing and Evaluating Social Programs

    9. Evaluating FT CHOICES

    10. The Necessity of Leadership

    Notes

    Index

  • Cover: Leadership Counts