This is an excellent book. It illuminates important aspects of public administration and management; it provides much useful information about an interesting public policy; and it tells its tale engagingly and briskly.
   --Eugene Bardach Graduate School of Public Policy, University of California, Berkeley

Leadership Counts is vintage Behn. It combines a deep understanding of public management with a thoroughly engaging, colorful, and memorable writing style.
   --Alan Altshuler, Kennedy School of Government,Harvard University

A splendid study of creative and effective management.
   --Aaron Wildavsky, University of California, Berkeley