This engaging book chronicles the divergent trajectories of a group of low-wage workers during a brief period of economic prosperity. Katherine Newman has once again demonstrated the value of careful ethnographic research in revealing the many challenges confronting the working poor. Chutes and Ladders is a unique and important study that should be widely read and discussed.

Chutes and Ladders makes an important contribution to our knowledge of low-wage workers. There are many studies of the plight of young, low-income workers, but few if any follow them closely to see what happens to them over time. The conventional wisdom says that they are stuck in undesirable jobs forever, but Katherine Newman shows that about 20 per cent move up the job ladder and greatly improve their lives. Because of her detailed knowledge of these workers' life stores, Newman shows us how they do it.

Drawing on an eight-year study, Newman effectively uses ethnographic portraits to examine why some low-wage earners in New York's ghettos and beyond--particularly African American and Latino service-sector employees--have been experiencing a real-life version of the game. Some were able to capitalize on the economic prosperity of the late 1990s, often thanks to family, friends, and public subsidies; they went up the ladder, returning to school and obtaining trade certificates, high school diplomas, and even college degrees. Meanwhile, others, faced with family obligations, little or no training, and sheer prejudice, were not able to take advantage of these opportunities and moved downward. (starred review)

Newman is a patient and sympathetic reporter, and she asked her subjects deep questions about their work histories, their love lives, their politics and their dreams. A lot of what she heard from them will come as a surprise to anyone who has read much recent scholarship on the inner-city poor...Newman is not blind to the many disadvantages these former burger-flippers face in the marketplace, from outright racism to a lack of the casual social connections that middle-class Americans often use to find and land a job. The system really is sometimes rigged against these workers, and they know it. But despite all this, they speak persuasively and passionately about the way work, even rotten work, gives meaning to their lives. Stories like Adam's and Ebony's only confirm to them what they already believe: that anyone can succeed if they work hard enough.

Newman‘s important contribution to the literature on the impact of the low-wage job market and the dismantling of the welfare system follows a group of workers from the fast food industry in Harlem over a ten year span of time. Her ethnographic approach reveals the barriers faced by this group of workers and the different pathways utilized to attain upward mobility in the labor and wage structure. Newman...compares this sample and conclusions with a national representative sample from the Survey of Income and Program Participation during the same time period. The data analysis indicates that workers from poor and near-poor households experienced substantial upward mobility. This finding is confirmed for households that found employment in what are considered dead-end jobs. The increase in household income does not lift them from poverty, but the ethnographic analysis indicates the changes in households that occurred during this period. The combination of qualitative and quantitative data opens a discussion of mechanisms for policymakers to deal with the issue of work and the poverty population.