- Tables and Figures
- Abbreviations
- Introduction
- The Study of Organizational Cultures
- “Japan” Meets “America”: A Journey for Real Between Two Imaginaries
- The Global and the Local
- The Public and the Private
- The Rational and the Emotional
- Japan’s Organizational Cultures Today
- 1. Design, Devotion, and Defiance: The Study of
Organizational Cultures in Japan and America
- Devotion and Design in the Japanese Context
- Japanese-Style Management in American Eyes
- Defying the Hegemony of Design and Devotion
- Emotion Management as a Critical Perspective
- The Cultural Context of Emotion Management
- 2. Emotional Genesis: Enterprise Unionism in Ideology
and Practice
- The Ideology of Managerial Paternalism
- Paternalism and Workers’ Quest for Dignity
- Paternalism and Scientific Management
- Paternalism in Postwar Workplace Culture
- Enterprise Unionism Today: Alternative Forms, Same Emotions
- The National Union of General Workers / Co-partnership Management
- 3. Normative Control in Blue-Collar Workplace Cultures
- I. Quality Circles as a Mechanism of Normative Control
- QCCs as Norm-Processors
- QCCs in Japan and the United States
- II. Transplant Cultures in the U.S. Auto Industry
- The Toyota Prototype: Life in an Auto Factory
- Management by Stress
- Just-in-Time/Total Quality
- Control as a Normative Order in “Japanized” Auto Plants
- Just-in-Time/Total Quality Control and Workers’ Emotions in Japan and the United States
- Life at the Transplant
- Training for Teamwork
- Domesticating Japanese-Style Management
- Emotional Numbness and Emotional Resistance
- III. The Gendered Side of Paternalism: Blue-Collar Women
- Women Workers and the Culture of Ryösai Kenbo
- The “New Life” Movement
- Mutual Trust and Public Apologies
- I. Quality Circles as a Mechanism of Normative Control
- 4. Office Rules: The World of the Salaryman and
the Office Lady
- White-Collar Work in (Western) Sociological Perspective
- The Professional Practice of Japanese Management: An Overview
- For Harmony and Stress: Normative Practices in the Office
- The Office Group as a Social World
- The Office Lady
- 5. Part-time Service Work and the Consummation
of Emotion Management
- The McDonaldization of the Japanese Service Industry
- “Smile Training” in the United States and Japan
- The Warm Heart: Tokyo Dome’s Behavior Campaign
- Tokyo Dome Hotel
- “Service with a Smile”: An American Convenience Store Chain
- The Case of Disneyland
- Disney and Emotion Management
- Sales Ladies and “Counter Culture”
- The Practice of Service Acting
- 6. The End of the Road?
- Emotion Management Across Work Settings
- The Influence of Local Culture on Organizational and Workplace Cultures
- Reference Matter
- Works Cited
- Index
HARVARD EAST ASIAN MONOGRAPHS
Harvard East Asian Monographs 213
Emotions at Work
Normative Control, Organizations, and Culture in Japan and America
Product Details
HARDCOVER
$35.00 • £30.95 • €31.95
ISBN 9780674008588
Publication Date: 05/30/2002
304 pages
6 line drawings, 6 tables
Harvard University Asia Center > Harvard East Asian Monographs
World, subsidiary rights restricted
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