HARVARD EAST ASIAN MONOGRAPHS
Cover: Emotions at Work: Normative Control, Organizations, and Culture in Japan and America, from Harvard University PressCover: Emotions at Work in HARDCOVER

Harvard East Asian Monographs 213

Emotions at Work

Normative Control, Organizations, and Culture in Japan and America

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Product Details

HARDCOVER

$35.00 • £28.95 • €31.50

ISBN 9780674008588

Publication Date: 05/30/2002

Short

304 pages

6 line drawings, 6 tables

Harvard University Asia Center > Harvard East Asian Monographs

World, subsidiary rights restricted

  • Tables and Figures
  • Abbreviations
  • Introduction
    • The Study of Organizational Cultures
    • “Japan” Meets “America”: A Journey for Real Between Two Imaginaries
    • The Global and the Local
    • The Public and the Private
    • The Rational and the Emotional
    • Japan’s Organizational Cultures Today
  • 1. Design, Devotion, and Defiance: The Study of Organizational Cultures in Japan and America
    • Devotion and Design in the Japanese Context
    • Japanese-Style Management in American Eyes
    • Defying the Hegemony of Design and Devotion
    • Emotion Management as a Critical Perspective
    • The Cultural Context of Emotion Management
  • 2. Emotional Genesis: Enterprise Unionism in Ideology and Practice
    • The Ideology of Managerial Paternalism
    • Paternalism and Workers’ Quest for Dignity
    • Paternalism and Scientific Management
    • Paternalism in Postwar Workplace Culture
    • Enterprise Unionism Today: Alternative Forms, Same Emotions
    • The National Union of General Workers / Co-partnership Management
  • 3. Normative Control in Blue-Collar Workplace Cultures
    • I. Quality Circles as a Mechanism of Normative Control
      • QCCs as Norm-Processors
      • QCCs in Japan and the United States
    • II. Transplant Cultures in the U.S. Auto Industry
      • The Toyota Prototype: Life in an Auto Factory
      • Management by Stress
      • Just-in-Time/Total Quality
      • Control as a Normative Order in “Japanized” Auto Plants
      • Just-in-Time/Total Quality Control and Workers’ Emotions in Japan and the United States
      • Life at the Transplant
      • Training for Teamwork
      • Domesticating Japanese-Style Management
      • Emotional Numbness and Emotional Resistance
    • III. The Gendered Side of Paternalism: Blue-Collar Women
      • Women Workers and the Culture of Ryösai Kenbo
      • The “New Life” Movement
      • Mutual Trust and Public Apologies
  • 4. Office Rules: The World of the Salaryman and the Office Lady
    • White-Collar Work in (Western) Sociological Perspective
    • The Professional Practice of Japanese Management: An Overview
    • For Harmony and Stress: Normative Practices in the Office
    • The Office Group as a Social World
    • The Office Lady
  • 5. Part-time Service Work and the Consummation of Emotion Management
    • The McDonaldization of the Japanese Service Industry
    • “Smile Training” in the United States and Japan
    • The Warm Heart: Tokyo Dome’s Behavior Campaign
    • Tokyo Dome Hotel
    • “Service with a Smile”: An American Convenience Store Chain
    • The Case of Disneyland
    • Disney and Emotion Management
    • Sales Ladies and “Counter Culture”
    • The Practice of Service Acting
  • 6. The End of the Road?
    • Emotion Management Across Work Settings
    • The Influence of Local Culture on Organizational and Workplace Cultures
  • Reference Matter
  • Works Cited
  • Index

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