Cover: Emotions at Work: Normative Control, Organizations, and Culture in Japan and America, from Harvard University PressCover: Emotions at Work in HARDCOVER

Harvard East Asian Monographs 213

Emotions at Work

Normative Control, Organizations, and Culture in Japan and America

Add to Cart

Product Details


$35.00 • £28.95 • €31.50

ISBN 9780674008588

Publication Date: 05/30/2002


304 pages

6 line drawings, 6 tables

Harvard University Asia Center > Harvard East Asian Monographs

World, subsidiary rights restricted

  • Tables and Figures
  • Abbreviations
  • Introduction
    • The Study of Organizational Cultures
    • “Japan” Meets “America”: A Journey for Real Between Two Imaginaries
    • The Global and the Local
    • The Public and the Private
    • The Rational and the Emotional
    • Japan’s Organizational Cultures Today
  • 1. Design, Devotion, and Defiance: The Study of Organizational Cultures in Japan and America
    • Devotion and Design in the Japanese Context
    • Japanese-Style Management in American Eyes
    • Defying the Hegemony of Design and Devotion
    • Emotion Management as a Critical Perspective
    • The Cultural Context of Emotion Management
  • 2. Emotional Genesis: Enterprise Unionism in Ideology and Practice
    • The Ideology of Managerial Paternalism
    • Paternalism and Workers’ Quest for Dignity
    • Paternalism and Scientific Management
    • Paternalism in Postwar Workplace Culture
    • Enterprise Unionism Today: Alternative Forms, Same Emotions
    • The National Union of General Workers / Co-partnership Management
  • 3. Normative Control in Blue-Collar Workplace Cultures
    • I. Quality Circles as a Mechanism of Normative Control
      • QCCs as Norm-Processors
      • QCCs in Japan and the United States
    • II. Transplant Cultures in the U.S. Auto Industry
      • The Toyota Prototype: Life in an Auto Factory
      • Management by Stress
      • Just-in-Time/Total Quality
      • Control as a Normative Order in “Japanized” Auto Plants
      • Just-in-Time/Total Quality Control and Workers’ Emotions in Japan and the United States
      • Life at the Transplant
      • Training for Teamwork
      • Domesticating Japanese-Style Management
      • Emotional Numbness and Emotional Resistance
    • III. The Gendered Side of Paternalism: Blue-Collar Women
      • Women Workers and the Culture of Ryösai Kenbo
      • The “New Life” Movement
      • Mutual Trust and Public Apologies
  • 4. Office Rules: The World of the Salaryman and the Office Lady
    • White-Collar Work in (Western) Sociological Perspective
    • The Professional Practice of Japanese Management: An Overview
    • For Harmony and Stress: Normative Practices in the Office
    • The Office Group as a Social World
    • The Office Lady
  • 5. Part-time Service Work and the Consummation of Emotion Management
    • The McDonaldization of the Japanese Service Industry
    • “Smile Training” in the United States and Japan
    • The Warm Heart: Tokyo Dome’s Behavior Campaign
    • Tokyo Dome Hotel
    • “Service with a Smile”: An American Convenience Store Chain
    • The Case of Disneyland
    • Disney and Emotion Management
    • Sales Ladies and “Counter Culture”
    • The Practice of Service Acting
  • 6. The End of the Road?
    • Emotion Management Across Work Settings
    • The Influence of Local Culture on Organizational and Workplace Cultures
  • Reference Matter
  • Works Cited
  • Index

Recent News

Black lives matter. Black voices matter. A statement from HUP »

From Our Blog

Jacket: An Inquiry into Modes of Existence: An Anthropology of the Moderns, by Bruno Latour, translated by Catherine Porter, from Harvard University Press

Honoring Latour

In awarding Bruno Latour the 2021 Kyoto Prize for Arts and Philosophy, the Inamori Foundation said he has “revolutionized the conventional view of science” and “his philosophy re-examines ‘modernity’ based on the dualism of nature and society.” Below is an excerpt from An Inquiry into Modes of Existence: An Anthropology of the Moderns. For more than twenty years, scientific and technological controversies have proliferated in number and scope, eventually reaching the climate itself. Since geologists are beginning to use the term “Anthropocene” to designate the era of Earth’s history that follows the Holocene